What should I do with a suspect product?

Whenever you have a suspect product, you should inform your quality control manager about the suspect product(s).  Once you have informed your quality control manager, you can use your InfiniTrak account to:

1. Record the suspect product

2. Report the suspect product to the wholesaler and the FDA

3. Print quarantine labels

After you complete those steps, follow your pharmacy's standard operating procedures for how to handle specific suspect products.  

See "How to Record and Report Suspect Products using InfiniTrak" to learn how to optimize the Product Suspect Workflow feature of your InfiniTrak account.  


Thank you for reading "What should I do with a suspect product?". If you have more questions, feel free to consult other articles in InfiniTrak's Self Service Portal, send us a message via the "Support" button at the bottom of your screen, or give us a call at 1.844.463.4641.

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